Frequently Asked Questions
- How do I place an order?
Shopping at valkavasu.com is easy and secure. Placing an online order requires just a few steps:
- Select an item you would like to purchase, and then click the Buy Now button from either the quick view or product detail page.
- You can then choose to continue shopping which would allow you to browse and add more products, or you can go directly to Checkout.
- If you choose to continue shopping, when you have finished browsing and adding products to your Shopping Cart, please click on the Shopping Cart at the top right corner of page, and follow the Checkout steps.
- During the Checkout process, you will be asked for the delivery address and payment details. At present we are only accepting prepaid orders.
- An email will be sent to your email address containing confirmation of receipt of your order and an order number.
- How quickly will my order be processed?
You can check the estimated delivery time for each product by entering your pin code on the Product Page. Please note that on occasion, such as during holiday rush, large sale events, or other events outside our control, there may be a slight delay in the processing time. We value the trust you place in us, and we make every effort to process your order as quickly as possible.
- What should I do if I’m having trouble placing an order?
If you are facing any technical difficulties with the website, please contact us via email through email@example.com or WhatsApp at +919828529444.
- How can I track the status of my order?
You order can be tracked by visiting your account, or by clicking on the link sent to you through email or message. Your order status may show one of the following:
- Order placed – Place Order
- Order packed – Preparing for Delivery
- Order shipped – Picking for Delivery
- Order out for Delivery – On Delivery
- Order delivered – Delivery Completed (Invoiced)
When your order has been shipped, we will send a shipping notification to you containing shipment tracking number. You can track your shipment through the delivery service by using these tracking details.